Elite Support is a joint initiative by Daimler Truck and the dealership network that is aimed at delivering a new level of service for customers of Mercedes-Benz Trucks, Freightliner and Fuso in Australia. It’s built around the idea that professional operators work hard, and their service network should too.
Elite Support certification is available to Daimler Truck dealerships after demonstrating a commitment to a customer focused way of doing business and a continuous improvement culture within the dealership. They demonstrate this by implementing and complying with Elite Support criteria.
Matt Wright, Deloitte Auditor said “The immaculate presentation of this giant site, from corner to corner, is to be commended. Furthermore, the quality and consistency of the processes implemented are evident, along with the application of continuous improvement not only throughout 2023 and 2024 but planned in the near future. While the Laverton team have risen to this certification challenge, the real journey now begins in firstly celebrating and then sustaining this momentous achievement. Congratulations to the entire team - which onsite alone numbers over 120 dedicated team members plus the myriad of VTC team from around Melbourne and Australia.”
A Commitment to Continuous Improvement — Being the best requires an ongoing commitment to quality that is rooted in the culture of our Dealership. That’s why we have a Continuous Improvement Coordinator (CIC) to ensure we regularly meet and exceed the certification requirements. The CIC collaborates with peers across the Elite Support network to stay up to date in the latest best practices and conducts regularly scheduled Continuous Improvement events in order to meet and improve the standards of customer satisfaction.
Our customers benefit because they know that our Dealership is an Elite Support Certified location which will provide them with consistent, high-level quality service, every time.
Matthew Jackson, VTC National CIC Manager said “This is a fantastic achievement and a testament to the great work everyone is continually doing to deliver a great outcome for our customers and finding ways to continually improve how we work. Daimler Trucks Laverton certification was a whole dealership effort, with everyone contributing towards our success.
We look forward to seeing you in the Dealership soon!
Jason Cugley
General Manager
Daimler Trucks Laverton